Panos is a leading Belgian brand created in 1982 specializing in fresh and convenient quick-service food, with over 270 locations across Belgium. Known for its delicious sandwiches, pastries, and beverages, Panos serves customers in high-traffic areas such as train stations, shopping centers, and Q8 forecourt shops.
Integration used by Panos
Challenges Faced Before FLYX
- Fragmented Loyalty : Experience Moving from physical to digital loyalty systems was essential to meet customer expectations.
- Operational Inefficiencies : Managing multiple delivery platforms without a unified system created complexity, particularly as Panos expanded into new markets with partners like Uber Eats, Deliveroo and Baker Online
- POS Constraints : Legacy POS systems restricted the ability to scale digital solutions. Lightspeed POS itself also had limitations that required custom layers, developed by FLYX, to enable advanced functionality.
“The weight of managing disconnected systems was like carrying a heavy backpack—it slowed us down and held us back from pushing digital innovation further.”
Mattias,
digital transformation manager Panos
FLYX solutions adopted by Panos
Mobile App
A high-quality mobile app that allows customers to access their loyalty programs and promotions. The app also features an integrated store locator.
Loyalty Program
Transitioned from physical cards to a points-based loyalty program integrated with the Panos mobile app.
Home Delivery Aggregator
This module enabled Panos to efficiently manage orders from multiple third-party delivery partners.
Order Management System
Built with API-based flexibility, the FLYX OMS enabled Panos to deploy and configure new digital channels with ease, creating an omnichannel loyalty experience.
Custom POS layer
FLYX developed tailored solutions within Lightspeed POS to overcome its limitations, ensuring operational scalability and smoother workflows.
Kitchen Display System
Focused on delivery orders, the KDS improved operational efficiency by centralizing order preparation and tracking.
“Having a partner like FLYX, who could adapt to our needs and co-invest in technology like the Lightspeed connector, was essential for overcoming these challenges.”
Matthias,
digital transformation manager Panos
Download the full case to unlock the results Panos got with FLYX solutions
Discover how Panos transformed from a traditional QSR brand into a true digital powerhouse. By unifying loyalty, delivery, and ordering channels into one seamless ecosystem, Panos unlocked significant growth in customer engagement, operational efficiency, and revenue.
