Privacy Policy

Last Updated: 20/03/2025 

Who We Are 

FLYX CLOUD ("us", "we", or "our") operates the Flyx.Cloud website and related services (the "Service"). FLYX CLOUD refers to LVLP SRL, a company incorporated under the laws of Belgium, with its registered office at 19 avenue des Volontaires, 1160 Auderghem, Belgium, and registered in the Crossroads Bank for Enterprises under number 0834.112.403. 

This Privacy Policy outlines how we collect, use, disclose, and protect personal data when you interact with our Service. We are committed to safeguarding your privacy and ensuring compliance with GDPR and other relevant data protection laws. 

1. Data Processing Activities 

1.1 Data Processing as a Controller 

FLYX CLOUD processes certain personal data as a Controller, meaning we determine the purpose and means of processing. 

Website Usage 

• Collected Data: Cookies (see our Cookie Policy) 

• Legal Basis: Legitimate Interest (see Cookie Policy) 

• Retention Period: As outlined in the Cookie Policy 

Contact Forms, Demo Requests, and Brochure Downloads 

• Collected Data:  

• Mandatory: Email, Last Name, Company Name 

• Optional: First Name, Phone Number, Message, Country 

• Legal Basis: Contractual or Pre-Contractual Necessity 

• Retention Period: Duration required to process the request unless a request for future contact is made 

Newsletter Subscriptions 

• Collected Data: Email 

• Legal Basis: Consent 

• Retention Period: As long as consent remains valid 

Marketing Data (Events & Webinars) 

• Collected Data:  

• Event Registrations: Contact details provided on a business card 

• Webinar Sign-ups: Company, Email, Last Name 

• Legal Basis: Consent / Contractual Necessity 

• Retention Period: Duration of the event/webinar unless future contact is requested 

CRM Data Processing 

• Collected Data: Company, Email, Last Name 

• Legal Basis: Contractual Necessity 

• Retention Period: Duration of the relationship unless an earlier deletion is requested 

FLYX CLOUD does not perform automated decision-making on your data. 

1.2 Data Processing as a Processor 

When FLYX CLOUD processes personal data on behalf of its customers, we act as a Processor under GDPR, meaning our customers determine the purpose and means of processing. 

Loyalty Program Management 

When end-users register for a loyalty program: 

• Collected Data (Mandatory):  

• Login via Facebook, Google, or Apple: Token, First Name, Last Name, Public Profile 

• Manual Login: First Name, Last Name, Email Address 

• For All Methods: Password, User Preferences (Opt-ins), IP Address, Device Type 

• Optional Data (Advanced Profile): Postal Code, Date of Birth, Home Delivery Address (as determined by the customer) 

• Legal Basis: Performance of a Contract, Legitimate Interest (IP for security reasons) 

• Retention Period: Duration of the contract or as per customer-specified retention period 

Ordering Process 

• Collected Data: Ordered Goods, Store Location, Payment Method 

• Legal Basis: Performance of a Contract 

• Retention Period: As determined by the customer 

Home Delivery Processing 

• Collected Data: Delivery Address, Delivery Instructions, Phone Number (if consent is given for phone cache memory storage) 

• Legal Basis: Performance of a Contract 

• Retention Period: As determined by the customer 

For custom developments requested by customers, additional processing details will be outlined in their respective Privacy Policies. 

2. Log Data 

When you access our Service, we may collect log data, which includes: 

• IP Address 

• Browser Type & Version 

• Pages Visited 

• Date & Time of Visit 

• Duration Spent on Pages 

• Other Diagnostic Data 

3. Third-Party Service Providers 

We may share personal data with third-party processors that assist us in providing our Service, including: 

• Hosting & Infrastructure Providers (Azure, AWS, etc.) 

• Payment Processors 

• Customer Support & CRM Tools 

• Marketing & Analytics Providers 

These third parties are contractually required to comply with data protection laws and may only use the data for specified purposes. 

4. Security Measures 

FLYX CLOUD implements appropriate technical and organizational measures to ensure: 

• Confidentiality, Integrity, and Availability of personal data 

• Access Controls (including multi-factor authentication) 

• Encryption of data in transit (TLS 1.3) and at rest 

• Regular security assessments and monitoring 

• Strict data access policies for employees and third parties 

5. International Data Transfers 

If data is transferred outside the EEA, it is done with adequate safeguards: 

• Standard Contractual Clauses (SCCs) as per European Commission regulations 

• Binding Corporate Rules (BCRs) 

• Technical measures such as encryption and access controls 

6. Data Subject Rights 

Under GDPR, you have the right to: 

• Access: Request copies of your data 

• Rectification: Correct inaccurate data 

• Erasure: Request deletion of your data 

• Restriction of Processing: Limit how we use your data 

• Objection: Oppose processing under certain conditions 

• Data Portability: Request transfer of your data to another provider 

To exercise these rights, contact us at privacy@flyx.cloud. 

7. Right to Lodge a Complaint 

You may file a complaint with your local Data Protection Authority: 

• Belgium: https://www.autoriteprotectiondonnees.be/citoyen 

• France: https://www.cnil.fr/fr/la-protection-des-donnees-dans-le-monde 

8. Updates to This Privacy Policy 

FLYX CLOUD may update this Privacy Policy periodically. Any changes will be posted on this page. 

9. Contact Us 

If you have any questions about this Privacy Policy, please contact us: 

• Email: privacy@flyx.cloud 

• Post: LVLP SRL - Legal, Avenue de Volontaires, 19, 1160 Auderghem, Belgium 

• VAT: BE 0834.112.403